The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
4.0
01.07.2009
Gary, Edegem
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: I've stayed at the Astoria numerous times over the past 8 years, but this was my first time in 18 months. There have been some significant improvements - in the reception area and in the rooms. I was in room 105 and my only complaints were the sink tap needed repairing, I couldn't access the fridge and there was no iron/ironing board in the room. It would have also been good to have wifi in the room. Other than that, I was happy with my stay. Keep up the good work, and keep improving.
Response: Dear Mr. Marlowe,
Many thanks for having taken the time to write this comment. Only in this way we can improve our service. Best regards, France De Zutter
4.0
22.06.2009
William, Bagnara di Romagna
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Mr. Binetti,
Many thanks for filling out our questionnaire.
Kind regards, France De Zutter
4.0
19.06.2009
Andrew, London
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: A good value hotel. Rooms and bathrooms were spacious and comfortable. I will definitely stay here when I visit Antwerp again.
Response: Dear Mr. Beglin,
We hope to welcome you soon again at "home away from home" Wishing you a sunny weekend! Best regards, France de Zutter
4.0
18.06.2009
Amy, Collinsvale
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Mrs. Goodwin,
Thank you very much for taking the time to rate Astoria Hotel. Kind regards, France de Zutter
4.0
15.06.2009
Simon, London
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: A specific locked room to store baggage would be an improvement.
Response: Dear guest,
We will look for a solution to lock the baggage for guests who want to pick up their language later than check-out time.
Each time we learn how to improve thanks to comments! Thank you very much for your review. Kind regards, France De Zutter
4.0
10.06.2009
CANER, ANTALYA
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Positive comment; I will recommend your hotel to my friends. Breakfast was also very good.
Response: Dear Mr. Teoman,
We are very happy you enjoyed your stay at Astoria Hotel and hope we can welcome you and your friends soon again. Kind regards, France De Zutter
3.0
08.06.2009
Niek, Tilburg
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: The bathroom can use some renewing. For the rest: we head a pleasant stay at your hotel!
Response: Dear Mrs. Emmen,
Thank you very much for the positive note. Renovating bathrooms is the next step in our planning which we will start soon. Best regards, France De Zutter.
3.0
25.05.2009
Marc, Heemstede
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Mr. De Jong,
We appreciate your effort to rate Astoria Hotel. Kind regards, France De Zutter
3.0
21.05.2009
Eric, Goes
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: we like the hotel.but when we were sleeping,our neighbours where very nosy.that is something we didn't enjoy juring our stay in astoria
Response: Dear Mr. Dohmen,
Thank you for contacting us regarding your recent stay in our hotel. All guest comments, regardless of their nature, are very important to us. Best regards, France De Zutter
3.0
19.05.2009
Daniel, Madrid
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Mr. Obeso,
We appreciate your effort to write this review. Kind regards, France De Zutter
