The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
Customer Reviews
The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
4.0
11.11.2008
Jean-Marc, London
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: The room was really good but unfortunatly there was often a smell of cigarette smoke in the lobby, the lift and also in my bedroom (no.111). The hotel should be 100% smoke free, at least it should have non-smoking floors. The breakfast coffee from the machine was not very good. Overall I enjoyed my stay in your hotel. Thank you.
Response: Dear Mr.Arsenault,
We have 2 non smoking floors and all public spaces are non smoking. We are surprised to read this. Please accept our apologies and we add a note to your profile to make sure you will get a non smoking floor each time you stay with us.
Best regards, France De Zutter
3.0
05.11.2008
Alberto, Madrid
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: The week before our arrival I wrote an email in order to confirm the stimate check-in time and I didn't get an answer. The room smelled of tobbaco a little bit
Response: Dear Mr. Adelarpe,
Can you please let me know the e-mail address where you have send the mail? I would like to investigate why we did not answer.
We have add a note to your profile to give you a non smoking room in the future.
Best regards, France De Zutter
3.0
30.10.2008
Stephanie, Kortemark
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: very friendly reception staff!
Response: Dear Mrs. Viaene,
Thank you very much for this comment. We hope to welcome you soon again with a big smile!
Best regards, France De Zutter.
3.0
21.10.2008
Candace, Fairfax Station
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: I would have liked a business center with internet.
Response: Dear Mrs.Anderson,
Thank you for your review. We appreciate this comment and will consider to put a computer in the lobby with Internet access.
Best regards,
France De Zutter, Hotel Manager
4.0
25.09.2008
Chris , Melton Mowbray
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: I stayed in room 108 which is just above the main entrance and revolving door. The noise from the door woke me very early as did the fact that my phone in my room rang for some reason, almost like a wake up call, which I didn't order.
Noise waas definately a problem.
Response: Dear Mr. Foster,
Thank you for the comments. We checked our wake-up call system and indeed no wake-up call was set for 108, maybe somebody dialed by mistake.
Room 108 is situated above our parking entrance. We made a note on your profile to make sure next time you get a room on the back side of the hotel wich is very quiet. We are sorry for the inconvenience and hope to welcome you soon again for a quiet night! Best regards, France De Zutter
3.0
22.09.2008
Milla, Tampere
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Milla Pitkänen,
Thank you for giving us this rating. We learn a lot from ratings and comments so we can improve our service. We hope to welcome you again soon. Kind regards, France De Zutter, Hotel Manager
5.0
21.09.2008
Hester, Doornenburg
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Hester Lukassen,
Thank you for giving us this high rating. With pleasure we do our best to make the guests happy! Best regards, France De Zutter, Hotel Manager.
